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Customer Contact Center Express (Agent/ Supervisor Desktop)

Services

Customer Contact Center Express (Agent/ Supervisor Desktop)

A program designed to interface with queue based call-receiving that allows multiple people to answer on behalf of one line.

  • Features
    • Displays call records
    • Allows representatives to be in or out of the queue
    • Allows transferring of calls within the queue
  • Who May Use This Service?

    Staff, Faculty, and Student Employees.

  • How Do I Get Started?

    If your department is already configured you can speak to your department supervisor.

  • When Is Support Available For This Service?

    Posted IT Help Desk hours.