Customer Contact Center Express (Agent/ Supervisor Desktop)
Services
Customer Contact Center Express (Agent/ Supervisor Desktop)
A program designed to interface with queue based call-receiving that allows multiple people to answer on behalf of one line.
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FeaturesFeatures
- Displays call records
- Allows representatives to be in or out of the queue
- Allows transferring of calls within the queue
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Who May Use This Service?Who May Use This Service?
Staff, Faculty, and Student Employees.
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How Do I Get Started?How Do I Get Started?
If your department is already configured you can speak to your department supervisor.
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When Is Support Available For This Service?When Is Support Available For This Service?
Posted IT Service Desk hours.