Help Desk's Current Operations

Operations

Help Desk's Current Operations

The OIT Help Desk is currently experiencing a high volume of tickets. Our team is working hard to respond to all inquiries within two business days. Computer builds are taking approximately two business weeks to process. After the previously stated timeframes, you may contact us with the ticket number that you were provided to follow up if we have not responded.

 

Please note: until further notice, all Help Desk operations are now remote. Assistance is being provided through phone, chat and email during regular business hours and provided via phone and chat after-hours. Contact information can be found at https://oit.uccs.edu/get-help.