Help Desk's Current Operations

Operations

Help Desk's Current Operations

We are staffing on campus, but we are limited to 50% staffing.

All in-person appointments are being scheduled to ensure we have someone available to help you, between the hours of 8am-5pm.

Most of our calls and chats are being answered remotely.

Builds are being handled by the same students that are helping with in-person appointments, so they will take longer than normal.

In-Person appointments will be scheduled by priority levels.

For example: Chromebook troubleshooting and Macbook pickups cannot be done any other way so they will always be scheduled. Password resets, general builds, and general software troubleshooting can be done remotely and may not be scheduled for in-person.