Help Desk's Current Operations

Operations

Help Desk's Current Operations

The Help Desk will be resuming in-person operations on Monday, May 14th.

Walk-ups: The Help Desk windows will be open for walk-ups during our posted hours.  An appointment is not required.  Please follow social distancing guidelines while visiting the Help Desk.

Computer Builds: If you are planning to visit the Help Desk to drop off a computer to be built please complete a Computer Build request in the Self Service portal first.  This will help make the process of dropping off a computer quick and easy.  If you need any assistance completing the request please contact the OIT Help Desk to speak with a technician.

At this time, computer builds are quoted as taking up to two business weeks to process.  This timeframe will be updated as we gather more information.

Lockers: The Help Desk lockers will continue to be offered as a way to drop off and pick up equipment after-hours and on the weekends.

Procurement: Global supply chain issues are affecting the procurement of computers and most peripherals.  Updated information will be posted here.