Help Desk's Current Operations

Operations

Help Desk's Current Operations

Due to the start of semester, we are experiencing high contact volume. All tickets will receive a response in 48 hours and builds will be completed within two business weeks. Thank you for your patience during this time. We are working hard to assist all customers.

As of Friday, December 4th: our operations have been moved to a remote status. We are available by phone, chat or email, but no longer by walk-up or appointment. We will continue to do computer builds, but that process will be contactless and via our locker system.

Our operations below, which were prior to December 4th, are not our current operations.

 

We are staffing on campus, but we are limited to 50% staffing.

All in-person appointments are being scheduled to ensure we have someone available to help you, between the hours of 8am-5pm.

Most of our calls and chats are being answered remotely.

Builds are being handled by the same students that are helping with in-person appointments, so they will take longer than normal.

In-Person appointments will be scheduled by priority levels.

For example: Chromebook troubleshooting and Macbook pickups cannot be done any other way so they will always be scheduled. Password resets, general builds, and general software troubleshooting can be done remotely and may not be scheduled for in-person.