Can't seem to recall the pin to your voicemail? No worries! Just log on! The Cisco Unity Connection Web Inbox - is your self-service portal for your voicemail needs! Access your voicemail, reset your PIN, turn your alternate (vacation) greeting on or off, all through the convenience of the web!
To access this service simply visit the Unity website through your on-campus connection or VPN and use your UCCS credentials, if prompted. Once logged in, users can listen to and delete voicemails from the main page. Clicking on the “Settings” option will launch a new tab where you can reset your PIN, adjust your message playback speed (which affects playback speed of messages listened to through the phone), and adjust some greeting settings. At this time, the ability to record greetings over the web is not currently available. Visit our knowledge base for further instructions.
Please note, that only the users themselves are able to log in and a delegate will not have access to their accounts. Feedback can be provided through https://uccs.io/oitfeedback
24 x 7 Help Desk
On August 1, 2019, the Office of Information Technology (OIT) launched a 24x7 Help Desk, in partnership with BlackBeltHelp. BlackBeltHelp will provide after-hours (6 p.m. – 8 a.m.), holiday, university closure, and weekend Help Desk support. This third-party service will be an extension of the Office of Information Technology Help Desk. IT is excited to offer this service and hope that Faculty, Staff, and Students, regardless of location and time of day, will now be able to get the assistance they need and at their convenience. BlackBeltHelp will function as an extension of the OIT Help Desk and be available via phone (719-255-3536) and chat (oit.uccs.edu). Any issue that BlackBeltHelp cannot resolve will be forwarded on to the OIT Help Desk team, who will work with the customer on the next business day to find a resolution. Feedback about this and any other service OIT offers can be provided at uccs.io/oitfeedback
Please note: BlackBeltHelp does require that students and employees know their ID number for assistance. Should you not know your ID, Admissions and Records can provide that information to you during regular business operating hours.
Need Storage? How about 1TB?
Are you looking for a secure cloud-hosted option that allows multiple people to work on a document at one time? How about 1TB of free storage? Tired of using VPN to access that document you were working on while on campus? It's OIT Help Desk approved!