Normal Help Desk Hours
Monday - Friday | 8:00am to 6:00pm
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UCCS offers VPN (Virtual Private Network) that allows access to campus resources from an off campus location. The UCCS Resources VPN grants access to your Z: drive (excelsior) (enterprise), as well as the Inbox/Outbox (Inbox and Outbox) folders for all UCCS Students, Faculty, and Staff. For Library resources, a VPN is no longer required and any additional information can be found at the following link: Library Proxy.
- Transfer files to and from your on-campus IT account or a professor's account
- Access to your on-campus email with Outlook (The web interface to Office 365 does not require VPN)
- Access to your on-campus email with any other email client (This protects your password since email software programs also send your user name and password to the internet in plain text)
- Create an on-campus Facilities work order
- Although we do not recommend using insecure FTP, if it's necessary to FTP to an on-campus resource, you must connect to the VPN server first to create a secure path
- You must also connect to the VPN server first to use Telnet to access an on-campus resource; e.g. SPSS on lynx.uccs.edu
Who May Use This Service?
Students, Faculty, and Staff.
How Do I Get Started?
Configuration of the VPN can be found below in the Documentation section.
When Is Support Available For This Service?
Posted IT Help Desk hours
Are you connecting from an office, military base, or a different University network?
Most private or secure military networks will not allow an outgoing VPN connection. You should contact the network's administrators to see if VPN connections are allowed.
Are you connecting with a Cricket wireless card?
Cricket wireless does not allow VPN connections.
Do you have any 3rd party antivirus, antispyware, or firewalls?
Certain antivirus/spyware software will sometimes block VPN connections. Try disabling the software and attempt reconnecting to the VPN.
Do you have Century Link as a Service Provider?
Please contact Century Link and have them open TCP port 1723 and UDP ports 1701 and 500.
Common Connection Errors and Their Meaning
The outgoing VPN connection is being blocked by a firewall or Internet Service Provider. Please contact support for your antivirus/firewall software or you Service Provider to allow VPN connections.
You will need to reinstall the VPN.
The server is not allowing VPN connections. Please contact the IT Help Desk.
Error 732 & 612:
The network you are connected to is blocking the VPN connection request. Please contact your network administrator or Service Provider.