All maintenance emails, sent from the UCCS OIT Help Desk, will now direct readers to uccs.info. No further information will be provided within the email body. Effective September 1, 2020, the UCCS OIT Help Desk will no longer send maintenance emails, in an effort to reduce the email campus receives.
Sign In/Out Board
IT Personnel - Friendly reminder to please use the sign in and out board so your fellow team members are aware of your whereabouts. This will better allow us to know who is coming into campus, and also be respectful of when you are out of the office. If you have questions about this, please touch base with Katherine. Thanks!
Help Desk Modified Procedures for Fall Semester
The UCCS OIT Help Desk, located on the first floor of the El Pomar Center, will continue to be open during the Fall semester, Monday – Friday, 8 a.m. to 6 p.m. as the campus is open, but with modified procedures.
OIT checkout equipment lockers will continue to be utilized
To check out or return equipment, please use the Self-Service Portal by selecting Device Checkout or Return Request, under Personal Computing.
Your Technician may also coordinate a contactless return with you through these lockers.
Help Desk will be open for appointments only, which must be scheduled via phone call(719-255-3536) to the desk.
Staff will wear gloves when handling customer equipment
Equipment that is not actively being worked on will be placed in a 10-day quarantine.
A maximum of 2 students will be operating the Help Desk on-site, additional Help Desk students will operate the switchboard/call center remotely.
Two self-service kiosks will be installed outside the OIT Help Desk Window to allow Patrons to get information or schedule appointments
All three windows will remain closed unless a scheduled patron needs physical help with equipment.
Patrons will be asked if they have completed the daily health assessment today. If not, they will be provided with directions for completing the assessment.
Patrons will be instructed that they cannot be served until they have completed the assessment
The Help Desk has the right to refuse service to anyone not wearing a proper face mask.
Signage will be placed on the floor to maintain 6ft distance for self-service kiosk
OIT will continue to monitor the situation and modify their procedures, as necessary. Assistance is always available after hours, weekends, and during school closures through chat, by calling 719-255-3536, or by utilizing the Help Desk Knowledge Base.
Return to Work
OIT has developed its plans for returning in the fall. The plan is focused on the safety of our staff and students. Some of the highlights:
Help Desk will be available by appointment only
Staff will be well under 50% on-site and mainly working remotely – this also includes staggered leadership staffing.
Computer labs will only have 50% capacity across campus
Printers will be moved in labs to accommodate social distancing
If you would like to see this plan, please reach out to Greg Williams.
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Cortana Briefing Emails
The Briefing email helps you stay in control of your calendar and be intentional about your day. Within the first two hours of your workday (as set up in Outlook), you’ll get an email about any relevant items to help you better prepare for the day ahead, including:
Outstanding commitments, requests, and follow-ups to and from other collaborators in an email, that might have fallen through the cracks.
Documents related to today’s meetings that you might want to review beforehand.
Suggested focus time you can schedule to help get independent work done.
Users do have the ability to unsubscribe to this feature.
Beginning August, 1, Teams will no longer be supported on devices running Android 4.4.
Cortana voice assistance will be available in the Teams iOS and Android mobile applications, mid-August to September. Cortana will allow users to perform communication, collaboration, and meeting related tasks, such as "Call Megan" or "send a message to my next meeting".