Canvas Cybersecurity Incident FAQs

Instructure has published an FAQ about the recent security incident. Please see the following FAQs for campus-specific questions. 

Why was Parchment unavailable for parts of Thursday and Friday, May 7 and 8?
Due to its connection to Canvas through parent company Instructure, CU also disabled access to Parchment, the platform used to generate official transcripts out of an abundance of caution. Instructure has stated Parchment was not impacted by this cybersecurity incident.

Was any UCCS data exposed?
Instructure has shared that a limited amount of UCCS data was exposed but said there is no evidence that personal information, passwords, financial data, government IDs, or dates of birth were compromised. According to Instructure, the affected data was returned to Instructure by the unauthorized actor and it will not be released.

Is Canvas safe to use now?
According to Instructure, the incident has been contained and no further interruptions should take place.

Have all Canvas integrations been restored, too?
OIT is working to restore integrations in Canvas. If there are any integrations that are unavailable, please submit a ticket to helpdesk@uccs.edu.

Will UCCS be sharing more information about this incident?
Yes. Instructure continues to investigate this cybersecurity incident and as our campus learns more information, we will share it with the campus community.

During this time please be vigilant with potential phishing emails or text messages. Please visit our phishing awareness page here: Phishing Awareness | Office of Information Technology